At Eve Beauty Lab, we take great care in selecting and providing high-quality skincare, haircare, beauty, and wellness products. Due to the nature of the products we sell and for health, hygiene, and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds on any products, including unopened or unused items. Please carefully review product descriptions, ingredients, sizes, and other product information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item, packaging, and any visible damage so our team can review the issue.
Approved claims involving damaged, defective, or incorrect items will be handled on a case-by-case basis. Depending on the circumstances, we may provide a replacement or another appropriate resolution.
Eve Beauty Lab is not responsible for products that are damaged after delivery due to improper use, storage, handling, or failure to follow the manufacturer’s instructions.
Product Reactions & Results
Individual results and experiences with skincare, haircare, and beauty products may vary. We cannot guarantee that a product will be suitable for every individual or skin/hair type. Allergic reactions, sensitivities, dissatisfaction with results, changes in preference, or incompatibility with a product do not qualify for a return, exchange, or refund.
We strongly recommend reviewing the full ingredient list before purchasing if you have known allergies or sensitivities.
Order Cancellations
Once an order has been processed or prepared for shipment, it cannot be canceled or modified.
By completing a purchase through our online store, you acknowledge and agree to this All Sales Final / No Returns or Exchanges Policy.